Insurance Providers WE CAN DIRECT BILL

Direct Billing

We would love to for all our clinicians to be able to direct bill all insurance insurance providers.  Unfortunately, not all providers make this possible.  If you are working with a clinician who cannot direct bill your insurance company and you would like this service, please talk to your insurance provider.  If enough clients ask that their clinician be able to direct bill the insurance provider may "turn the service on" for more providers. 

Even if a clinician is authorized to direct bill an insurance provider, this does not mean every insurance plan offered by that insurance company will cover every type of mental health therapist.  It is up to the client to check with their insurance provider regarding requirements for clinician qualifications to receive coverage.

If we cannot direct bill your insurance provider, your clinician will provide you with a receipt at the end of each session that you can submit for reimbursement.  Our client's tell us that most other insurance providers reimburse clients via direct deposit within 3-5 business days.

All our clinicians can direct bill the following insurance providers

         Stephanie and Karin can direct bill

Karin can direct bill these insurance providers

        Karin may be able to direct bill these insurance providers

  • Chambers of Commerce Group Insurance Plan
  • Dejardins Insurance
  • First Canadian Insurance Corporation
  • Great West Life
  • iA Financial Group
  • Johnston Group
  • Maximum Benefit
  • SunLife Financial

     Manulife only covers psychologists and does not allow for direct billing.

We can direct bill the following Employee Benefit Providers (EAP)

  • ESPYR (with pre-approval)
  • BDA/Morneau Shepell (with pre-approval)

We have provided Contract based services (e.g. Disability and Victim Services claims) for clients with the following insurance providers

Contract based coverage must be set up before clinician sessions start.  Insurance providers generally will not cover sessions that occur prior to the contract start date.  If you believe your insurance provider is willing to use contract services, please let us know.  We will need to know the name and contact information of your insurance case manager in order to set up the service contract.

  • Economical
  • Great West Life
  • Homewood Health
  • Intact
  • Peace Hills Trust
  • Sun Life
  • Victim Services (Saskatchewan)
  • Wawanesa
  •  Allstate
  • Aviva
  • Alberta School Board (AESBP)
  • BDA/Morneau Shepell
  • City of Edmonton
  • ClaimSecure
  • Co-Operators

If you do not see your insurance provider on the list, do not worry.  We just have not had an opportunity to work with them.  If you want us to contact them about providing psychological counselling services regarding a disability claim please let us know.

Direct billing lawyers

We often receive referrals from lawyers for clients who are suffering from mental health concerns due to accident, injury or illness that has become subject to a lawsuit.  A client's lawyer may ask us to do a psychometric assessment for brain injury / personality change or mental health issues.  At other times, a client's lawyer may ask us to provide psychological therapy for the client to help them overcome mental health concerns that have resulted from the accident, injury, or illness.  In these cases we generally contract with, and direct bill the lawyer.  

If you are coming to Firefly Counselling and Consulting for treatment regarding a legal case we will ask you to sign a release of information to send reports to your lawyer.  This is standard procedure for legal cases.  You are encouraged to discuss with your clinician what is, and is not included in these reports.  As with the counselling session, costs for legal reports for clients on contract are direct billed to the contracting lawyer.